Customer:
The company, a leading U.S.-based automobile manufacturer, churns out some of the world’s most recognizable vehicles. It prides itself on its engineering innovations — and its commitment to ensuring a positive experience for the people who drive its cars.

Situation:
The U.S. auto industry faces numerous challenges, including declining market share, rising fuel prices and increasing demands for green technologies. To remain competitive in the U.S. — and around the world, particularly in developing markets — manufacturers are under increased pressure to cut costs while improving quality and meeting customers’ needs. As a result, their resources are continually stretched.

Customer Challenge:
Creating the highly specialized procedures and technical data required for each vehicle platform requires extensive resources and time. The customer had long developed this information in-house, with multiple suppliers. To achieve much-needed cost reductions and focus internal resources on other priorities, outsourcing was a logical step.

However, the company could not afford to turn to just any vendor. It required a partner that had the technical expertise — and advanced technological resources to drive efficiency in the content development process to generate cost reductions without sacrificing quality.

Solution:
Valley Forge, an SPX brand and member of the SPX Service Solutions business unit, is using its xml-based, multi-channel authoring and publishing system to create, manage and publish the customer’s service information content in several languages.

Beyond the technical benefits offered by an xml-based system, the Valley Forge solution meets the specific content development needs of the customer. That includes their need for cost reductions and efficient content creation, as well as translation management and content delivery.

Outcomes/Results:
Content is technically accurate and consistent across all sources, thanks to the technology solution’s ability to drive efficiency and content reuse.

The translation management portion of the solution is reducing translation costs and ensuring that the same quality technical information distributed to service technicians in the U.S. goes worldwide.

The customer is retaining and controlling their intellectual property – the service information – without having to deal with the logistics and expense of building and maintaining the technology to create it.

Extensive workflow capabilities built into the technology solution provide the customer with real-time status reporting, and automated processes, optimizing author efficiency and freeing up the customers’ internal resources.

Learn More
Learn more about how Valley Forge’s sophisticated authoring and publishing system is helping one of the world’s leading automakers – and what it can do for your business.