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Lighting & Asset Monitoring


Keeping an Eye on Everything with SPX National Operations Center

Flash Technology’s monitoring solutions offer you the broad capabilities of a one-stop-shop service provider specializing in remote asset management. These solutions, including the National Operations Center (NOC) and Eagle 2.0 software, allow us to monitor, collect, analyze, and deliver critical information about your assets, enabling you to make better, data-driven decisions. We monitor a large and steadily expanding variety of industries, including solar, wind, telecommunications and broadcast.

Machine-to-Machine solutions can:

  • Generate new revenue streams
  • Justify expenses
  • Qualify cost savings
  • Improve customer satisfaction

Flash Technology can provide any or all of your Machine-to-Machine solution needs, from hardware sourcing to data delivery.

For any questions or to receive a quote please contact us:

1.888.313.5274
flashNOC@spx.com


National Operations Center (NOC)

NOC: On Alert Around The Clock

From basic call center services, to complex alert monitoring hardware, the National Operations Center (NOC) provides 24/7/365 alert monitoring and notification solutions to meet your critical business needs. Our fully redundant, U.S.-based NOC and data center provides a reliable infrastructure for your mission-critical applications, handling over one million messages each year and providing our customers with vital information. In addition to our automated systems, our technical staff is available to handle your customer issues or escalation procedures 24 hours a day – so you don’t have to. We can handle anything from remote cellular towers to back-up power generators to telemedicine.

The NOC offers:

Technical Call Center Services
  • 24/7/365 operations – Agents are available around the clock, ensuring you never miss an important call, and reducing your costs.
  • Electronic job ticketing – Permanent record of job backlog with automatic tracking and reporting of job progress & completion.
  • Call recording – Permanent record of call activity for your business.

Site Management
  • Access control – Control and log those who enter your site.
  • Equipment management – Log and track equipment inventory on site.
  • User-configurable portal – Allows customized information display.

Critical Equipment Performance Monitoring
  • Electronic data acquisition – Rapid updates on equipment status.
  • Wireless Ethernet satellite – Communication at any location.
  • Battery backup system – Maintains communication to equipment if power is lost.
  • Secure data storage – Permanent access to all of your data.
  • User-configurable portal – Allows customized information display.

Operational Resilience and Convenience
  • Redundancy – All systems are fully redundant to provide the maximum uptime available for your business needs.
  • Power – Connected to a natural gas generator for unlimited uptime in the event of a power outage.
  • Communications – Connected to telco via fiber ring.
  • Data storage – All data stored on SAN equipment with data replicated to off-site disaster recovery location and backed up nightly with backups stored offsite.
  • Call recording – All calls permanently recorded for quality, compliance and issue-resolution purposes.
  • Automatic call distribution – Calls are routed to the first available agent trained to meet your specific needs.
  • Instant notification – Ticketing system automatically distributes email notification of issues with trouble status and updates to all necessary parties.
  • Personalized recording and call tree system available.
  • Trouble escalations available with manual call follow-up.
  • Technical support staff available with expertise in electronics troubleshooting 7 a.m.– 7 p.m., Monday – Friday.
  • Online status – Asset tracking and ticket status/history available online – anywhere, anytime.