Working with the diagnostics division of Johnson Controls in Pontoise, France — now part of SPX — Nissan-Renault Alliance developed the CONSULT III for Nissan, and Clip Alliance for Renault.
The portable, wireless computer-based diagnostic systems ensure technicians have instant access to the most current information specific to any of the number of Nissan and Renault models sold around the world
The next step was to find a way to distribute the tools on a global basis rather than producing different units for dealers throughout the world.
Broad Reach Helps Global Distribution Efforts
Having previously worked with SPX Service Solutions and recognizing our diagnostics tool expertise, the Nissan-Renault Alliance looked to us for a solution to make its new diagnostic tools available to its dealerships in 150 countries.
Through strategically located global distribution centers — in the United States, Japan, Australia, China, Mexico and Germany — SPX Service Solutions coordinated and managed the purchase, assembly, kitting and sales distribution of the CONSULT III and Clip Alliance.
SPX Service Solutions is also providing after-sales product support, including technical support for the hardware, warranty support and dealer assistance for reordering tool parts. Technical support is offered in 13 languages.
As a result, the Nissan-Renault Alliance is assured that its dealerships have access to consistent, efficiently disbursed information and support no matter where they are located.
Consistent Messaging Through Centralized Guide Production
SPX is also currently helping the Ford Motor Company by centralizing the production of its owner guides for its markets in Africa and Asia Pacific. Coordinating the content of the owner guides in Ford’s many markets will help ensure consistency and synergy across multiple vehicle platforms and configurations, and ultimately help provide top quality information to vehicle owners.